Privacy Policy

Introduction

This Privacy Policy describes how LP Detox - Addiction Treatment & Recovery Helpline ("the Service") collects, uses, and protects personal information when individuals use the helpline service. The Service is committed to ensuring that privacy is protected.

Important: LP Detox is a free telephone helpline service that connects callers with addiction treatment providers. The Service operates as a third-party matching service and does not provide direct medical treatment or clinical services.

Information Collection

When individuals contact the helpline, certain information may be collected to provide appropriate assistance and connect callers with suitable treatment providers:

Contact Information: Name, phone number, and email address if voluntarily provided
Location Information: General geographic location to identify nearby treatment options
Treatment Needs: Information about substance use concerns, treatment preferences, and recovery goals
Call Records: Date, time, and duration of calls for quality assurance purposes

All information is provided voluntarily. Callers are never required to share information they are not comfortable providing.

Use of Information

Information collected is used for the following purposes:

To connect callers with appropriate addiction treatment providers and facilities
To provide information about treatment options and recovery resources
To improve the quality of the helpline service
To follow up on treatment referrals when requested
To comply with applicable laws and regulations

Information Sharing

Personal information may be shared with:

Treatment Providers: Information is shared with treatment facilities to facilitate admissions and ensure appropriate care placement
Partner Organizations: The Service works with a network of treatment providers who may receive referral information
Legal Requirements: Information may be disclosed when required by law or to protect the safety of individuals

Personal information is never sold to third parties for marketing purposes.

Data Security

The Service implements reasonable security measures to protect personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure, and absolute security cannot be guaranteed.

Third-Party Websites

This website may contain links to external websites. The Service is not responsible for the privacy practices or content of third-party sites. Users are encouraged to review the privacy policies of any external websites visited.

Caller Rights

Individuals who have contacted the helpline have the right to:

Request information about what personal data has been collected
Request correction of inaccurate information
Request deletion of personal information (subject to legal requirements)
Opt out of follow-up communications

Michigan Resources

For additional information about addiction treatment resources and patient rights in Michigan, individuals may contact:

Michigan Department of Health and Human Services (MDHHS): michigan.gov/mdhhs
SAMHSA National Helpline: 1-800-662-4357

Changes to This Policy

This Privacy Policy may be updated periodically to reflect changes in practices or legal requirements. Any significant changes will be posted on this page with an updated revision date.

Contact Information

For questions about this Privacy Policy or to exercise privacy rights, please contact:

LP Detox - Addiction Treatment & Recovery Helpline
Lincoln Park, MI
Phone: (734) 602-3784

Last Updated: January 2025